To start your return, simply package the product(s) up and please include a note with your order number. Ship the product(s) to be returned with trackable means to the below address. Your credit card will be credited within four business days of receipt.
BBerry Returns #(Your Order Number)
3151 E. Thomas St
Inverness, FL 34453
Misshipped or Defective Products
If your product is defective at the
time of delivery, or you received the wrong item, please
email or call (888) 599-9044 with details. We will email or mail you a free UPS Return Label to use for returning the merchandise and send you out a replacement product at no cost.
Policy on Accessories
If your product becomes defective after the 30-days return policy, please
email or call (888) 599-9044 for warranty details. Each manufacturer offers different warranty periods (ranging from six months to lifetime) and procedures. You will be responsible for all shipping charges on warranty replacements.
Smartphone (with service) Returns
You may return you Smartphone for credit within 30-days of activation by obtaining an RMA through 888-378-8091. The wireless service account initiated with the purchase of the phone must be deactivated and in good standning before the phone can be returned. With most carriers, if you
don't deactivate service within 14-days, you can not terminate your agreement (without paying a penalty fee) until the end of your service contract.
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